Frequently Asked Questions

GENERAL

Can Men Use Vya Naturals Products?

Yes, all Vya Naturals products are gender neutral and men too can use them.

How Old Do I Have To Be Before I Can Start Using Vya Naturals Products?

You can start using Vya Naturals products starting in your teens, especially the Face Washes and Moisturisers. Toners, Serums and Exfoliants can be used starting from 18-19 years of age.

Is Vya Naturals A Cruelty-Free Brand?

Yes, Vya Naturals is a cruelty free brand. We DO NOT and WILL NOT test any of our products on animals, ever.

Is Vya Naturals A Vegan Brand?

At Vya Naturals a large number of our products do qualify for the “vegan” label. We are a 100% vegetarian brand.

What Is The Shelf Life Of Vya Naturals Products?

Shelf life of Vya Naturals products is 18 months. Keep your products in a cool dry place away from direct sunlight. Once opened you should use up your product within 6 months (unless otherwise indicated on your jar or bottle).

Why Are Vya Naturals Products Priced Higher Than My Other Skincare Products?

While formulating products for the Vya Naturals range we select highest quality ingredients more for their efficacy and safety as opposed to just the price. Price is of course an important factor but we would rather select an ingredient that is better for you, the customer, instead of a cheaper one that is not as effective or as safe as we would like it to be.

Why Don't You Specify The Percentage Of Ingredients In Your Formulations?

The percentage of specific ingredients in our formulation is proprietary to our brand. All our products are formulated keeping best efficacy in mind.

Is It Safe To Use Vya Naturals Product Alongside Products From Other Brands?

Yes, you can use Vya Naturals products along with other products. Do however keep in mind that certain serums and exfoliants may not always work well together so please do your research before mixing retinoids with Vitamin C for example.

What If The Products Don't Suit Me?

Individual customer experiences with Vya Naturals products may vary with respect to both effectiveness, and potential adverse reactions. Results given in testimonials are from real customers who have used Vya Naturals products, but similar results are not guaranteed. Individual results may vary depending on skin type, lifestyle, sensitivity, age, and skincare history, as well as how the product is applied. Vya Naturals products are made with naturally derived ingredients, which in rare cases may cause sensitivity in certain individuals. If you have any allergies please read the product label carefully. We recommend that you perform a patch test first to ensure there is no reaction. In case of an adverse reaction, discontinue use immediately. In the unlikely case of severe irritation seek professional medical advice. Contact your doctor immediately if you suspect that you have a medical problem or emergency. In the case of pregnancy please consult with your health care professional before using any new product. All products are for external use only. Vya Naturals accepts no responsibility or liability for any adverse consequences resulting directly or indirectly from the use of our products. Read our Medical Disclaimer for more.

I Have Sensitive Skin. Can I Safely Use Vya Naturals Products On My Skin?

Sensitive skin is triggered by a variety of factors. At Vya Naturals, we formulate our products without adding artificial colours or artificial fragrances - two key causes of irritation or sensitivity in skin. We do however, advise you to do a patch test before using any new products on your skin, especially so if you have sensitive skin.

Do You Offer Travel Minis Of Your Products?

We offer travel sizes in many of our products. You can shop for our travel minis on this link

SHIPPING

Is Shipping To India Addresses FREE?

Yes, you heard it right! Shipping to ALL India addresses is completely FREE.

Do You Offer COD (Cash on Delivery) To My Pin Code? What Are The Charges?

We offer Cash on Delivery for majority of India Addresses. We DO NOT charge anything extra for COD.

What Is The Minimum & Maximum Order Value To Avail Cash on Delivery?

Minimum order value to avail Cash on Delivery in India is ₹300

Maximum order value to avail Cash on Delivery in India is ₹2500

Do You Offer International Shipping?

Yes, we ship to the following countries:

  1. United States
  2. United Kingdom
  3. United Arab Emirates
  4. Turkey
  5. Saudi Arabia
  6. Qatar
  7. Pakistan
  8. Oman
  9. Mexico
  10. Malaysia
  11. Ireland
  12. Germany
  13. Canada
  14. Bahrain
  15. Australia
  16. New Zealand

Can't find your country in the list above? Contact Us.

What Are The International Shipping Charges? How Long Does The Delivery Take?

We charge a FLAT shipping of INR 1200 for all International Orders. This means that you can add as many products as you want in the same order and you have to pay the same shipping charge.

We ship all International Orders via DHL expedited shipping.

Shipping time:

  1. For all countries (except Australia & New Zealand)- 3 to 5 working days from the date of shipping
  2. For Australia & New Zealand- 7 to 8 working days from the date of shipping.

How Do I Get FREE International Shipping?

You can get free international shipping if you purchase products worth INR 7000 i.e. approx. USD100 and apply the code INT100 at the time of checkout.

Didn't Find What You Were Looking For?

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